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Resume

Jovan Raosavljevic

Interpersonal

Web Development

Complex Problem Solving

Analytical and motivated web development professional with experience in application, presentation, and database layers. Code enthusiast and self‑proclaimed designer specializing in full‑stack development and ServiceNow platform work. Consummate professional with strong interpersonal abilities and complex problem‑solving skills, capable of building and consuming REST or SOAP APIs. Proven track record of critical thinking, idea generation, and optimizing efficiencies.

Skills

Technical Skills|Front-End or Back-End| MERN |MEAN | Firebase| API| CMS

Java Web Development| FTN informatika Novi sad

ServiceNow| ITSM, Service Portal (widgets, theming)| Business Rules, Client Scripts, Script Includes| Flow Designer, Catalog, IntegrationHub, REST/SOAP, Glide APIs

Certifications

ServiceNow Certified System Administrator (CSA)

Professional Experience

ServiceNow Development|Novi Sad, Serbia

ServiceNow Developer (3+ years)

  • Build and customize solutions across ITSM and related modules, following platform best practices.
  • Develop Business Rules, Client Scripts, Script Includes, UI Policies/Actions, and Flow Designer flows.
  • Implement Service Catalog items, Record Producers, and Request/Workflow automation.
  • Integrate external systems via REST/SOAP (OAuth, Basic Auth), leveraging IntegrationHub where appropriate.
  • Create reports and dashboards; maintain data quality and CMDB relationships.
  • Collaborate with stakeholders to gather requirements and deliver secure, maintainable solutions.
  • Build Service Portal experiences: custom widgets, theming, catalog integrations, role‑based access, and authentication.

Web Development|Novi Sad, Serbia

Freelance Work (2019 - Current)

  • Designed and built responsive web applications, using Node.js to construct REST API endpoints and user authentication.
  • Worked directly with a diverse client base to understand and implement multiple technologies and programs.
  • Ensured comprehensive mobile responsive UI layouts with understanding of HTML, CSS, and JavaScript.
  • Troubleshot issues and concerns, configured operational and analytic plugins, and design changes as needed.
  • Platform migration managing DNS servers as well as MX records and ensuring a smooth migration process.

Royal Caribbean int.|Miami, Florida

Sports & Entertainment

  • Responsible for organizing leisure activities for onboard passengers as a member of the sports team.
  • Work surrounding departments organizing treatment protocols and facilitate hands on training operations.
  • Manage high‑stress 911 situations such as medical emergencies, high‑risk activities, and water accidents.
  • Awarded "Employee of the month" for consistently going above and beyond expectations to ensure the best customer experience.